RETURN POLICY

RETURN POLICY

2. RETURN POLICY 

Last Updated: August 8, 2026

All Sales Are Final

Due to the custom nature of our printing and shipping services (specifically tailored for incarcerated individuals and processed immediately upon receipt), all sales are final and no refunds will be issued once an order has entered the printing or processing queue.

Exceptions & Errors

• Processing Errors: If an error is made on our part during the printing or physical processing phase, please contact our support team within 48 hours of your order status update. We will review the case and, at our discretion, reprint and reship the item at no additional cost.

• Facility Rejections: Because we have no control over the internal mail policies, rejections, or rule changes of individual correctional facilities, orders rejected, confiscated, or returned by correctional institutions are strictly non-refundable. It is the user's sole responsibility to ensure that all content complies with the specific facility's guidelines prior to submission.

Cancellations

Orders can only be canceled if they have not yet entered the printing or production phase. Once an order is processed or sent to print, cancellation is no longer possible.