Send Inmate Mail

Just like any online store, you pay for your order total at checkout using a credit card, debit card, or wire transfer. All payments are securely processed using encrypted payment infrastructure with mandatory 3D Secure verification..

Letters written by 4:00 PM on weekdays are posted the same day. We send complete tracking details via SMS to your registered phone number, allowing you to trace where your letter is and when it gets delivered. You can also log into your account, go to "Sent Items," and click the delivery icon next to your letter to open the tracking page automatically..

All letters are processed and dispatched worldwide directly from Albuquerque, NM (ABQ)..

Photos are printed in standard 4x6 and 5x7 inch sizes on premium, high-quality 270 GSM satin-matte photo paper before being placed in the envelope. The higher the resolution of the photo you upload, the clearer and sharper your prints will be..

While messages sent through any online service can technically be accessed by platform systems, we never read or review your private letters. Our sole focus is printing and delivering your mail accurately and on time. Please do not include notes intended for our support team inside your letters, as they will not be seen. Because we do not inspect your mail content, users remain fully responsible for ensuring their messages comply with facility guidelines and contain no prohibited content..

We operate 24 hours a day, 7 days a week, including holidays and special restriction days. While our processing team works continuously, post offices do not operate on official public holidays. Letters submitted during holidays are prepared immediately and dispatched on the very first business day following the holiday..

Designed for frequent senders to skip entering card details for every order. Simply load funds onto your account balance at any time using a credit/debit card or bank transfer, then select "Pay with Balance" at checkout to complete your purchase instantly with one click..

Yes, you can cancel your order at any point before the letter is delivered to the recipient. Cancellation outcomes depend on the current processing stage:

1. Processing/Preparing Stage: If your letter has not yet been prepared, it will be canceled with a full 100% refund.

2. Prepared with Tracking Number: If the letter is printed and assigned a tracking label, a partial refund will be issued after deducting minimal processing fees.

3. In Transit / Postal Service Handling: If the letter is already with the postal service but not yet delivered, it can still be recalled and returned to the sender address. No refund is provided at this stage.

Yes. Letters enter the printing stage anywhere from a few minutes to a day after your order is placed. As long as your letter has not yet been printed, you can request edits.

Simply log into your account, go to Sent Items, and check if the Request Edit button next to your letter is active:

1. Click Request Edit and wait 5–10 minutes.

2. Your letter will return to your Drafts folder for editing, and your payment will be refunded to your account wallet.

3. Once you finish your changes, re-submit your letter at checkout using the Pay with Balance option.

Note: Once a letter has been printed and entered the postal phase, edits are no longer possible, and the edit button will be disabled..

Yes, as long as your shipment includes a tracking number and has not yet been delivered or stamped for return. If you notice an address error after your mail is posted, contact us immediately so we can submit a USPS Intercept request on your behalf. Please note that USPS charges a standard intercept fee (typically around $17–$18 plus applicable postage) for this service. Once the request is processed, the updated delivery status will be visible on your tracking page. Untracked standard letters cannot be redirected once they enter the USPS mail stream..

Base postage, shipping, and service fee starts at $5. Letter pages are $1. each, and document pages are $1.50 each. Premium photo prints start at $1.50 for 4x6 and $1.50 for 5x7. Custom postcards are $4 each, and book prices range from $ to $ depending on the title. International shipping outside the US starts at $10, with final totals adjusted based on added items. For priority or expedited delivery options, please contact our live support..

Designed for users without a fixed physical address or those living abroad, this service lets you receive incoming physical letters. Your loved ones simply address their mail to our forwarding facility, where we scan your incoming letters and upload them directly to your account dashboard for online viewing. For more details or assistance setting up your mailbox, contact us via live chat or WhatsApp support..