How Do I Set Up Phone Calls With an Inmate in a U.S. Prison?

Hearing the voice of a loved one is a powerful way to stay connected. Unlike international systems that require extensive physical paperwork, the U.S. correctional system relies on third-party digital telecommunication vendors. Here is how to complete the setup process:

• How do I register and clear my phone number for inmate calls? Before an inmate can dial out, your phone number must be added directly to their official Inmate Telephone List. Depending on the facility's security tier, you must register your personal details online with the facility’s designated communication vendor to verify the line.

• Which prison phone service provider do I need to use? U.S. facilities contract with specific third-party companies. You must open an account exclusively with the vendor that manages your loved one's facility. The most common providers are Securus Technologies (state/county), Global Tel Link / ViaPath / GTL (federal/state), and IC Solutions (local county jails).

• What are the payment options for setting up a prepaid account? Inmate phone calls are not free. You can fund them using two primary methods:

  • Prepaid Accounts (AdvancePay): You establish an online account with the vendor and deposit funds directly; the cost of each incoming call is automatically deducted from your balance.

  • Inmate Debit: The inmate pays for the call directly using funds from their own institutional Commissary (Trust) account.

• What strict rules and restrictions apply during the call? All inmate calls are actively recorded and monitored by correctional staff (excluding verified legal calls with attorneys). Features like three-way calling, call waiting, or call forwarding will trigger an immediate, automated line disconnection. Fortunately, modern U.S. providers fully allow the registration of mobile smartphones..